Shipping

Thank you for visiting and shopping at BABO and Babino Wine (DOC Wine Merchants). The following sets out how we process, ship and deliver your order.

1. Shipping Locations

We currently ship to Australian addresses only. We deliver to recognised Australian addresses with valid postcodes, including PO Boxes within Australia.

International shipping is not available. Orders with international delivery addresses cannot be fulfilled.

2. Shipping Fees and Payment

Applicable shipping fees will be displayed at checkout before an order is completed. Shipping fees must be paid in full at the time of purchase, together with the cost of the products ordered.

Shipping costs may vary depending on the delivery address and the size or weight of the order.

3. Delivery Service and Timeframes

We offer a standard delivery service through Australia Post (AusPost).

Orders are processed Monday to Friday, excluding public holidays. Orders placed outside these days will generally be processed on the next business day.

Estimated delivery timeframes are:

• Metropolitan areas: 2–5 business days.
• Regional and remote areas: 5–10 business days.

These timeframes are estimates only and may vary depending on your location, order processing requirements and Australia Post's delivery network. Delays may occur during peak periods, public holidays or due to circumstances outside our control.

4. Order Confirmation and Tracking

Once your order has been placed, you will receive an order confirmation via email.

When your order has been dispatched, we will provide tracking details via email so you can follow the progress of your delivery.

Please ensure that your email address and delivery details are correct when placing your order.

5. Accurate Delivery Information

Customers must provide complete and accurate delivery details when placing an order, including the recipient's name, delivery address and valid Australian postcode.

We are not responsible for failed, delayed or misdirected deliveries resulting from incomplete or incorrect delivery information provided by the customer.

If you identify an error in your delivery details after placing your order, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that changes can be made once an order has been processed or dispatched.

6. Damaged, Incorrect or Missing Items

Please inspect your order upon delivery. If your order arrives damaged, contains incorrect items or is missing any items, please contact us immediately at sales@doc-wm.com.au.

Please include your order number and a description of the issue. Where possible, include photographs of any damaged items or packaging to help us assess the matter and arrange an appropriate resolution.

We will work with you to resolve any issues in accordance with our applicable policies and Australian Consumer Law.

7. Delivery Issues

If you experience any issues with your delivery or have questions about the status of your order, please contact us at sales@doc-wm.com.au.

You can use the tracking details provided in your dispatch confirmation to monitor your delivery through Australia Post.

Delivery timeframes are estimates and may be affected by circumstances outside our control. Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under Australian Consumer Law.

8. Policy Updates

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be published on our website and will take effect from the date of publication.

We encourage customers to review this policy periodically.